Shipping policy

SHIPPING:

a. Unless otherwise stated, shipping costs by road from our warehouse in Ontario will be included in the price of the products. (We use standard delivery unless you ask for an urgent delivery for which there may be an extra charge.) We normally use CANPAR. Carriers will generally be well known companies selected for cost and service quality. Their charges are passed directly on to our customers. If your shipping location is very rural, there may be additional charges. These will be discussed and agreed upon prior to shipment. Typically we will procure an accurate shipping quote from the carrier for these circumstances and the additional cost will be payed for by the customer.

b. Orders will normally be dispatched within 2 business days of being received. We will send you by email the estimated time of arrival (ETA) and tracking details from the carrier as soon as products are dispatched, but we cannot guarantee ETA or tracking details as the accuracy of these is in the hands of the carrier. Sometimes shipments are briefly delayed in transit despite best endeavours by all parties.

d. Your tent will normally arrive in two cartons.   It is possible that these boxes may incur some damage in transit, we do not replace or repair this outer packaging. The canvas bag inside your larger box is your tent bag.