Refund policy

RETURNS and REFUNDS POLICY:

All sales are final. Unless there is a serious defect in the product or significant damage in transit we do not offer Returns and Refunds. (Refer sections 6.d and 7 above for our policies on Damage in Transit and Warranty for Defects.) We hope you will appreciate that our tents are large, heavy products not amenable to returns and we don’t do that unless there is very good reason to do so or required by law. Any authorised return must be sent back to our warehouse in the original packaging. We cannot accept returns within the boxes the items were sent in.

Please note that the consumer protection legislation does not give you a right to return the product for a refund simply because you change your mind about wanting to buy the product. If after the product is dispatched, you decide that you do not want it , then it is your responsibility to find a buyer or another recipient for the product.

If for any reason we owe you a refund, we will notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within approximately 3 weeks of receiving our email, or if products are to be returned to us, within 3 weeks of us receiving the returned product. (We will always try and make refunds sooner.)

REFUND OF DEPOSITS DUE TO DELAYS.

A full refund of a deposit will only be made if Lotus Belle is not able to deliver an item within of the timescale quoted at the time of the order. No full deposit refunds will be offered under any other circumstances. If a factory shipment to our warehouse is delayed, we may ask you to accept a later delivery from us, but that is your choice. If you do not agree to a later delivery, we will refund your deposit in full.

RESPONSIBLE USE OF LOTUS BELLE TENTS and RELATED PRODUCTS

a. Because we have no control over how our tents and other products are used, we cannot be held responsible for injuries to users or damages to the tents in use such as caused by adverse weather (including high winds, snow and flooding) or by unwanted animals, wildlife or other pests entering a tent or by acts of God. Users need to exercise care in selecting a camp site and in how the product is used given the nature of these products, for example to avoid tripping on tent guy ropes.

b. In relation to weather damage, Lotus Belle cannot be held responsible for injury to users or damage to our tents or their contents if tents are left up in inappropriate weather conditions such as high winds or snowfalls, or if used in low lying areas subject to potential flooding, or due other natural or man-made hazards such as fires or by falling trees or power lines. Please heed weather warnings. Lotus Belle tents are made from quality materials and our experience is that a properly erected Lotus Belle tent can withstand a range of weather conditions. However, we cannot offer guidance on that because it depends on factors such as how well our instructions were followed in erecting the tent, how well the tent pegs were hammered into the ground, how soft the ground was and how sheltered the site was at the time.

c. Lotus Belle is not responsible for mould (or mold) and will not take returns or offer refunds. Mould is an environmental issue and not a manufacturing issue. It is up to the owner to prevent and treat mould if it occurs.